Apple’s standalone support app hits the U.S. App Store
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Apple’s not too long ago standalone assist software is now hitting the U.S. App Retailer. The app, which had quietly debuted final month outdoors the U.S., allows you to entry product documentation, schedule appointments, in addition to chat, e-mail or schedule calls with an Apple Assist technician, amongst different issues.
Whereas the flexibility to search for close by shops and schedule appointments on the Genius Bar was beforehand obtainable via the Apple Store app, this characteristic was a bit buried amongst a wide range of different capabilities. As well as, Apple’s “Tips” app that launched with iOS eight was not well-received, and was shortly archived to customers’ Apple junk apps folder.
The brand new Apple Support app, because it’s referred to as, is extra helpful as a result of it centralizes all of the product info and supplies a extra streamlined option to entry buyer assist, when wanted.
Apple’s standalone support app hits the U.S. App Store
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As well as, the app is customized to every consumer. That’s, the app acknowledges all of your iCloud-registered gadgets so that you don’t have to determine particulars like what mannequin of iPhone or Mac pc you have got. (Sure, in the true world, many individuals don’t obsessively preserve observe of this info – they simply know they purchased “the brand new iPhone.”)
This personalization permits prospects to get simply the product and assist documentation that pertains to their gadgets. And it could possibly pace issues up when speaking with a assist rep, too, as they received’t waste time determining their machine particulars.
Apple’s standalone support app hits the U.S. App Store
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Apple prospects will even be capable to launch a local chat with an Apple service professional proper within the app, they usually can view their assist case historical past when the session wraps.
If an in-store appointment is required, customers can schedule this within the app and obtain a reminder notifications. Plus, the app may also help level customers to approved restore suppliers within the native space, as effectively.
The app’s arrival hits at one of many busiest instances of the yr – the U.S. holidays, when many individuals are unwrapping their new Apple gadgets for the primary time, and doubtlessly operating into points or having questions. That’s a trial-by-fire for a brand new service like this.
Nonetheless, Apple has at the very least examined the app within the wild for round a month – the app launched within the Netherlands App Retailer in November forward of its U.S. arrival.
Apple says extra nations will even obtain the app within the coming weeks.

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