Trim, a expertise firm centered on serving to shoppers cancel and handle subscription companies, has added a little bit of levity to the typically heated realm of interfacing with Comcast service reps.
The corporate has developed an extension to the Google Chrome web browser, which serves as a bot that robotically offers with Comcast reps over the web, searching for reductions for companies.
Trim is advertising the software on this considerably hilarious YouTube video, which reveals the subscriber, “Brian Roberts,” typing his Comcast buyer data (title, telephone quantity, electronic mail, and many others.) into the applying. The bot takes it from there, initiating chat with a Comcast “analyst” named “Sukhwinder.”
“Hello. I’m making an attempt to decrease my invoice,” the bot says. “I don’t need to improve something or change my plan in any respect. I simply need to get the absolute best price for my space. Are you able to assist?”
Because the video reveals, customers can interact in certainly one of 4 basic video video games because the chat slowly runs its course. (The Trim builders within the video select Pong.)
The bot has two settings: “autopilot,” which helps you to sit again and watch it negotiate for you; and handbook, which helps you to step in.
To its credit score, Comcast has made sizable investments in bettering its customer support acumen and hiring extra customer support reps.
However as one more incident that went viral proved earlier this week, the cable firm nonetheless has a protracted approach to go earlier than clients universally take pleasure in interfacing with its service personnel.